Frequently Asked Questions (FAQ)
Q: What kind of payment options do Skybiz Sports offer ?
We offers payment options as below:
- Online payment via PayPal
- Visa or Mastercard (you can choose to use Visa or Mastercard for payment through PayPal).
- ATM (for local purchase)
- Online Banking Transfer (for local purchase)
Q: How secure is shopping with us?
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
SSL encrypts your order information to avoid the decoding of that information by anyone other than SkybizSports. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
We endeavor to make every transaction you make at SkybizSports 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at SkybizSports.
* SSL available only if you make payment through our payment gateway like Paypal.
Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ?
It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:
Q: I have signed up to SkybizSports but cannot login with my password. Why ?
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Alternatively, kindly contact us at firstname.lastname@example.org for technical assistance.
Q: I have a user account with Skybizsports but forgot my password, what should I do ?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with us. The password will be sent automatically to the registered email address.
Q: I have a user account with SkybizSports, how do I change my personal info and shipping address ?
Go to My Account page, login and you can modify your account details there.
Q: Can I buy from SkybizSports without creating an account ?
Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
Q: How do I know about latest news and promotions ?
Please refer to our News. You may also subscribe to our newsletter, which we published quarterl y. Or you can subscribe to our RSS Feed << http://www.skybizsports.com/webshaper/store/index.xml >>to get latest updates ab out our New Arrivals , Bes t Seller Products and Special Deal. r e a d y s o o n ) .
Q: How can I unsubscribe from the newsletter mailing list ?
You can unsubscribe by email us at email@example.com with the message title Unsubscribe and we will remove your email from the mailing list.
Q: I have received a few emails from SkybizSports. What are Orders Received, Orders Processed and Payment Receipt?
Order Received: This email informs you that SkybizSports has received your orders and will process it as soon as possible.
Order Processed: This email confirms SkybizSports has processed your order.
Order Shipped: This email confirms that SkybizSports has delivered/shipped the order to your shipping address.
Q: Can I return an item after it is delivered to me?
Yes, you can. However, there are terms and conditions for this. Please refer to the /index.asp?p=/static/return_refund_policy.html for more information on this.
Q: I can't find a particular product/item I want from SkybizSports online store, what can I do ?
Kindly contact us at firstname.lastname@example.org or call us at +6012-2831343 for further enquiries. We will try our best to assist you or recommend you an alternative.